Important Information for Pergola Supply Customers
Please review our Terms & Conditions, Shipping Policy, Return Policy, and FAQs before
purchasing any of our pergola, pavilion or planter box kits. These resources include key details
about product specifications, installation, delivery, and maintenance. Our goal is to ensure you
have a smooth experience from purchase to installation. If you have questions at any point,
please contact us.
Important Information for Pergola Supply Customers
-Review our resource pages, including FAQs and measurement guides.
-Decide whether you will install the pergola yourself or hire a contractor. We are here for
you or your contractor during installation.
-Provide an accurate delivery address and phone number.
-Read our Shipping Policy and Warranty, as our kits ship via motor freight and arrive in
large, heavy crates.
Delivery Expectations
-Someone must be present to receive, inspect, and unload the shipment by hand.
-Plan for at least two able-bodied individuals to unload the kit (30-45 minutes for most
kits; longer for large/custom sizes).
-Inspect the shipment before signing. Note any missing or damaged items on the delivery
paperwork and take photos.
Returns & Order Changes
-All kits are made to order and cannot be returned once production has begun, except in
cases covered by our shipping policy.
-Any changes to the original order must be made by email within 2 days of the original
order. Changes should be sent to sales@pergolasupply.com.
Shipping Policy Overview
-Standard shipping within the contiguous U.S. is free; surcharges may apply for areas
requiring special transport.
-Orders typically ship within 2–4 weeks.
-Delivery is curbside only. The shipping company will contact you to schedule an
appointment.
-If a shipment cannot be delivered due to customer unavailability or is refused without
valid damage, storage or reshipment fees may apply.
If Your Order Arrives Damaged or Incomplete
-Note all damage or missing parts on the delivery paperwork before signing.
-Take photos and contact us immediately at info@pergolasupply.com or 877-565-3510.
-We will replace missing or damaged parts at no charge and prioritize your replacement
order.
